Legal Documents

Tashkhela Privacy Policy — Your Data, Our Responsibility

Find out exactly how your personal information is collected, stored, and used at Tashkhela. Protecting your privacy is our foremost responsibility.

Last Updated: January 2026
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Sale of Data to Third Parties

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Transparent Data Usage Policy

Table of Contents
Introduction What Information Is Collected How We Collect Your Information How We Use Your Information Data Sharing Policy Cookies Policy Your Rights Security Measures Data Retention Period Contact Security Features
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Your privacy matters deeply to us. By creating an account on Tashkhela, you agree to this privacy policy. We will notify you in advance of any changes.

1 Introduction & Scope

Tashkhela is a trusted online gaming and Sports Betting platform built with Bangladeshi users in mind. We believe transparency and trust are the foundation of a healthy digital relationship. This privacy policy explains what data Tashkhela collects, why it's collected, and how it's kept secure.

This policy applies to Tashkhela's website, mobile application, and all associated digital services. It takes effect the moment you register, log in, place a bet, or use our platform in any capacity.

Tashkhela adheres to international data protection standards and complies with applicable laws in Bangladesh. Our goal is to provide you with a safe, transparent, and enjoyable gaming experience — with your personal information fully protected.

2 What Information We Collect

Tashkhela only collects the information needed to provide you with the best possible service. Collecting unnecessary data goes against our principles. Below is a detailed overview of the types of information we collect:

Data Type Example Purpose
Identifying Information Name, date of birth, national ID number Age verification and KYC completion
Contact Information Mobile number, email address Account Verification and Notifications
Financial Information Mobile Banking Number, Transaction History Processing Deposits and Withdrawals
Technical Information IP address, device type, browser information Ensuring Security & Preventing Fraud
Gaming Activity Betting history, win/loss records Service improvement and responsible gaming assurance
Location Information Country & City (not GPS) Blocking access from restricted regions

We never store your full bank account number, card number, or PIN. Financial transactions are handled directly with your mobile banking provider.

3 How We Collect Your Information

Tashkhela collects your information in several ways. You should have a clear understanding of each method so you can use our services with full awareness.

  • Provided Directly: Information you provide when filling out the registration form, submitting KYC verification documents, or getting in touch with our support team.
  • Automatically Collected: When you use the Tashkhela website or app, technical information is collected automatically via cookies, log files, and similar technologies.
  • Transaction Information: Every deposit, withdrawal, and betting activity is automatically recorded in the system.
  • From Third Parties: Transaction confirmation details may be received from mobile banking providers (bKash, Nagad, Rocket), along with limited information from identity verification services.
  • Support Interactions: Your conversations with our support team via live chat, email, or phone may be recorded to help us improve our service quality.

4 How We Use Your Information

Tashkhela uses your information only for specific, legitimate purposes — never unnecessarily. Below is a detailed breakdown of how we use your data:

  • Account Management: To create, verify, and securely manage your account, and to ensure password resets and login security.
  • Service Delivery: To enable betting services, gaming access, and the processing of deposits and withdrawals.
  • Security & Fraud Prevention: To detect and prevent suspicious activity and stop the use of multiple accounts.
  • Customer Support: To resolve your issues quickly and effectively.
  • Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and meet the requirements of regulatory authorities.
  • Service Improvement: To analyze user experience and make the platform more intuitive and enjoyable.
  • Promotional Communications: With your consent, to inform you about offers, bonuses, and promotions. You can opt out at any time.
  • Responsible Gaming: To identify problem gambling risks and provide appropriate support.

Tashkhela never sells your information to third parties for advertising purposes. Your data is not a commodity — it's a responsibility we take seriously.

5 Data Sharing Policy

Tashkhela does not share your personal information with any unauthorized third parties. However, limited data sharing may be necessary in certain specific situations:

  • Service Partners: Mobile banking providers (bKash, Nagad, Rocket) receive the information necessary to process transactions. They are bound by their own privacy policies.
  • Identity Verification Services: Limited information may be shared with authorized identity verification providers to complete the KYC process.
  • Legal Authorities: Information may be shared with relevant authorities when required by court order, government directive, or legal investigation.
  • Fraud Prevention: Limited information may be shared with other organizations in connection with fraud or money laundering investigations.
  • Business Transfers: In the event of any future merger or acquisition, you will be notified in advance and the protection of your data will be ensured.

Outside of the situations listed above, Tashkhela does not share your information with anyone. Our agreements with the parties we do share data with explicitly include data protection obligations.

6 Cookies Policy

Tashkhela's website and app use cookies to enhance your experience. Cookies are small text files stored in your browser — they don't harm your device in any way.

  • Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, Tashkhela cannot function properly.
  • Functional Cookies: Used to remember your language preference, login details, and customization settings.
  • Analytical Cookies: Helps us understand which pages get the most traffic and where users run into difficulties.
  • Security Cookies: Used to block bot attacks and prevent unauthorized access.

You can manage cookies through your browser settings. However, disabling cookies entirely may affect the functionality of certain Tashkhela features.

7 Your Rights

Tashkhela believes every user should have full control over their own data. Your data-related rights are outlined below:

  • Right to Access: To find out what information we hold about you, email us at support@tashkhela.net.
  • Right to Rectification: If any of your information is incorrect, you can request that it be updated.
  • Right to Erasure: In certain circumstances you may request deletion of your data, though some information may need to be retained due to legal obligations.
  • Data Portability: You have the right to receive a copy of your data in a machine-readable format.
  • Right to Restrict Processing: You can request that we stop using your information for specific purposes.
  • Right to Opt Out of Marketing: You can opt out of promotional messages at any time via your account settings or by email.

Tashkhela will respond to any request within 30 days. For complex requests, this may take longer — but we'll let you know in advance.

8 Security Measures

Tashkhela employs the highest technical and organizational standards to protect your data. Our security infrastructure is continuously tested and updated.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — meaning your information cannot be read by anyone while in transit over the internet.
  • Data Encryption: Stored sensitive data is kept in encrypted form at all times.
  • Two-Factor Authentication (2FA): Two-factor authentication can be enabled to add an extra layer of security to your account.
  • Regular Security Audits: Our systems undergo regular penetration testing and security audits.
  • Restricted Access: Your information is accessible only to authorized personnel, and strictly on a need-to-know basis.
  • 24/7 Monitoring: Our security team monitors systems around the clock to detect any unusual activity.

Keep in mind, though — the internet is never completely secure. Make sure your account password is strong and never share it with anyone. If you notice any suspicious activity, let us know right away.

9 Data Retention Period

Tashkhela does not retain your information longer than necessary. However, certain data must be kept for a defined period for legal and regulatory reasons:

  • Active Account: All information is retained for as long as your account remains active.
  • Financial Transaction Information: Retained for a minimum of 5 years after account closure, in accordance with AML regulations.
  • KYC Documents: Identity verification documents may be retained for up to 5–7 years.
  • Cookie Data: Typically deleted within 30 days to 2 years, depending on the type of cookie.
  • Support Conversations: Customer service records are typically retained for 2 years.

Once the specified retention period ends, your data is securely deleted or anonymized so that it can no longer be traced back to you.

10 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to Tashkhela's data protection team. We take every complaint seriously.

  • Email: support@tashkhela.net
  • Response Time: Typically within 2–5 business days
  • Live Chat: Click the chat icon in the bottom-right corner of the website

If our privacy policy changes, a notice will be posted on the website and sent to your registered email. You will be given sufficient notice before any new policy takes effect.

Why Tashkhela is Trustworthy

Our Commitment to Protecting Your Privacy

Military-Grade Encryption

Tashkhela uses 256-bit SSL encryption — the same technology trusted by banks and government websites. Every transaction and piece of data is fully encrypted.

Your Data Is Never Sold

Tashkhela never sells your personal information to third parties. Your data is not a commodity — it's a responsibility.

You're in Full Control

You always have the right to view, correct, or delete your data. Just send us an email and we'll take care of it.

24/7 Security Monitoring

Our security team monitors systems around the clock. Any unusual activity is detected and addressed immediately.

Transparent Data Usage Policy

Tashkhela is transparent about what data is collected and why. There are no hidden agendas — every step is laid out in this policy.

Fast-Response Support

For any privacy-related queries, our support team responds within 2–5 business days. Your concerns matter to us.

Start Gaming Safely

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Enjoy gaming with complete peace of mind under Tashkhela's strict privacy policy and robust security measures. Your information is protected — that's our commitment.

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